Understand
Your customers, priorities, current tools and constraints. Outcome: a shared problem and a useful first direction.
Our approach. A person responsible.
You work directly with Daniel. Each stage ends with something concrete to review, so decisions happen before the work becomes expensive to change.
The scope, delivery schedule and responsibilities are agreed in writing before work starts.
Shape
Page map, customer journey and prototype. Outcome: a written scope, exclusions, investment and review points.
Build and check
Design, implementation and agreed revisions. Outcome: tested journeys on mobile and desktop, ready for your launch review.
Launch and care
Publish, hand over agreed access and start monthly care. Outcome: defined checks, a route for requests and a monthly summary.
AGREED BEFORE WE START
Know what we each bring
Daniel leads the diagnosis, design and implementation. You provide accurate business information, approved content, the necessary account access and consolidated feedback. We confirm the schedule after checking those dependencies.
- Two consolidated design review rounds in the Signature starting scope.
- Scope changes are explained and quoted before implementation.
- Account ownership, handover and monthly responsibilities are written down before commitment.
A conversation first.
A clear proposal next.
Explore your priorities with Daniel. Scope, investment and responsibilities are agreed before work starts.
New project enquiries: Daniel replies within one business day. Monday–Friday, excluding Québec public holidays.